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Suggestions & Complaints
We are always striving to improve the standard of professional service to our patients. We would appreciate any suggestions you may have to enhance the quality of the service. If you have a complaint please ask for the Practice Manager or speak to your doctor so steps can be taken to remedy the situation.
We hope that our association will lead to good quality health care for patients seen at The Young District Medical Centre in pleasant surroundings and with helpful staff.
Recording Consultations when you attend your GP
At Young Medical we do not support the recording of consultations or discussion without full consent of those present.
In NSW the law is clear that patients and staff must have the consent of those present to record a “private” consultation.
Members of the practice are entitled to decline a request to record a discussion or procedure that takes place within a private consultation or meeting.
If a patient starts to record a consultation without permission, or if you discover that a patient has published a recording without consent after the consultation, we may take legal action.
Breaching Practice policy may result in a warning and termination of the relationship.
Do You Have a Complaint Concerning Your Health Care with Young District Medical Centre ?
Young District Medical Centre has developed a protocol for the handling of complaints concerning the work of our practice.
We welcome feedback. Most complaints arise out of communication errors or misunderstandings, particularly with telephone calls. Complaints will be referred to the Practice Manager and replies by phone within 2 working days if possible or by mail within one week of the complaint being received. Alternatively, contact the Doctor involved in your care, in person or in writing.
If you have any comments or suggestions about the work of Young District Medical Centre please contact the Practice Manager
Phone (02) 6382 1544 or email firstname.lastname@example.org
With your GP
If you are not happy with the outcome of your complaint, or your complaint is of a serious nature, you can direct your complaint to…
Health Care Complaints Commission.
Locked Mail Bag 18, Strawberry Hills NSW 2012 Tel : (1800 043 159)
AHPRA has an online portal to make a complaint or raise a concern about registered health practitioners.
The portal is available through the AHPRA website. Individuals can also still call 1300 419 495 to make a complaint or raise a concern, and a form is also available.
With Privacy Issues
If you believe that your privacy rights have been infringed, you need to complain in writing to the GP or practice that you are concerned about and try to resolve your dispute directly. You will need to give them a reasonable time (usually 30days) to respond to your complaint.
If you are not satisfied with the way they deal with your complaint, or if they do not respond, then you can complain to the Office of the Federal Privacy Commissioner.
If you have any questions about making a complaint or need help in making your complaint ring 1300 363 993
or visit the Office of the Federal Privacy Commissioner website on www.privacy.gov.au
Complaints can be posted, faxed or emailed to:
Director, Compliance Office of the Federal Privacy Commissioner
GPO Box 5218 Sydney, NSW 1042 Fax: 02 9284 9666