Communication Policy

 TELEPHONE CALLS TO DOCTORS

Telephone calls interrupt consultations. 

In many cases the office staff can assist you with your enquiry. please indicate the urgency.

A telephone consultation maybe able to be booked. 

An electronic message can be left for the Doctors by staff. 

Email communication is not secure and is for non urgent matters only.  A copy of our email policy is available on request.

 Please ask if you are seeking a result of a Pathology or Imaging test – the Doctor may have left a message for you.

MEDICAL TEST RESULTS   The doctor or practice will contact you with any clinically significant test result, including pathology and imaging results. Patients may contact the practice for medical test results.

 

REMINDERS & RECALL SYSTEM : We offer and encourage enrolment in our practice reminder system, which you can ask your doctor about. This practice also works with State run reminder systems such as ACIR & Cervical smear reminders